MEMBERSHIP TERMS AND CONDITIONS RULES AND PAYMENTS
1. Our Memberships are available for an initial minimum term of 3 months (lump sum only) or 12 months, which may be a lump sum payment or direct debit (minimum terms of 12-months).
2. Memberships can be paid either upfront by lump sum or by monthly direct debit. If you choose to pay your membership monthly by direct debit, there will be an additional administration charge which will mean the total amount payable for your membership will be greater than if you choose to pay as a lump sum upfront.
3. Members who elect to take the 3-month or 12-month upfront lump sum plan will not be subject to any further charges.
4. Direct debit for all leisure members is collected on or around the 1st of each month. Collection dates cannot be amended to a date of the member’s choice. If you join part way through a month, the member will pay an admin fee and a pro-rata payment for the remainder of the month and the monthly subscription will be collected by direct debit on or around the 1st of the next month. (should a member join after the 15th of the month then the member will pay a pro-rata payment for the remainder of the month plus the admin fee and the first monthly subscription thereafter). If a direct debit is returned from the bank as a ‘refer to payer/insufficient funds’ a further direct debit will be attempted after 5 days if the amount owed is still outstanding and during this time your membership may be suspended until payment has been received/ cleared. As from the following month, your payment will be requested on or around the 1st of the month.
5. If you are paying by direct debit and you fall behind with your membership fees and this is not caused by a bank error we may charge reasonable administration fees, suspend, or cancel your membership entirely. Admission into the facilities will not be allowed until any outstanding debt has been cleared. Depending on personal circumstances we reserve the right to only accept future payments to be paid upfront by way of a lump sum.
We may pass your details to a third-party company to recover any outstanding payments.
6. We may decide to increase our membership fees, but your fees will not increase in your initial minimum term of membership (unless you do not provide ID for a membership type that requires it, for example a student membership). We will give you a maximum of 3 months’ notice of any fee change. If you pay your membership fees up front as a lump sum payment, we will only review your membership fees when your membership is due for renewal unless a junior membership type needs upgrading to peak upon turning 16 years old.
PERSONAL TRAINING
7. Personal trainers (PTs) at our clubs are self-employed and any service they provide or any other third party provides is a contract between them and you. We will not be liable for, or responsible for any monies paid to a PT or other third party. PT and other third-party services are arranged directly with the trainer or third party and not with us. PT’s are covered by their own personal insurance and any injury or medical issues sustained during PT’s sessions are not the responsibility of the Club and must be taken up with the PT responsible.
PLACING YOUR MEMBERSHIP ON HOLD (medical reasons only)
8. If you need to take a temporary break from your membership due to medical reasons you can freeze from month 2 of your membership. You can freeze for an initial period of up to 3 months and there is a £5 monthly fee which will be collected by direct debit instead of your normal monthly fee. Please do not cancel your direct debit instruction. A notice period of 10 days is required before the next direct debit is due. Please note you are not able to cancel your membership whilst on suspension, the standard 3 months’ notice is required. If you pay a lump sum upfront and medical evidence has been supplied your membership may then be extended by the equivalent period of suspension and your renewal date will be amended accordingly. A medical freeze will only be applied when we are in receipt of up-to-date acceptable medical evidence to cover you for the rest of the requested freeze period.
CANCELLATION TERMS AND CONDITIONS
9. A member must provide 3-months written notification of their intention to cancel their membership. The member is responsible for cancelling any direct debit after we have processed your cancellation and any payments relating to notice periods have been made. We are entitled to keep any membership fees we receive if you have not cancelled your direct debit instruction with your bank and you have not given us the correct notice to cancel.
10. You can cancel
your membership for any reason within
10 days of joining. You will be charged
for any usage during this period at a 1-months fee and any applied admin fee if
paying by direct debit. If you have paid 3 months or 12 months’ upfront lump
sum please note no refund or credit will be applied.
11. If you pay your membership fees monthly by direct debit, you can cease your membership at, or to coincide with, the end of your initial minimum term. If you wish to continue with your membership at the end of your minimum term with no change of plan type, you need do nothing more, your payments will continue to be collected by direct debit. If you wish to change plan or do not wish to continue with your membership, please give us 3 full month’s notice effective from the end of the calendar month in writing via joanne@shaw-hill.co.uk
12. You can cancel your membership at any time if your circumstances change to such an extent that we are satisfied it is not possible for you to continue to use the club’s facilities (for example, due to medical reasons, if you are made redundant or if you move to an area which is more than 5 miles from the health club, evidence may be requested to support this request). It is at the discretion of the Membership secretary if this rule applies, and any membership payments due will still be processed until the decision has been confirmed. Please do not cancel any direct debt payments until you receive confirmation of your expiry date
13. To cancel your membership for medical reasons, you will need to
give us notice and provide the documents we ask for as proof of the change in
your circumstances. During the initial membership term, you must continue to
pay your membership fees each month until you have provided the evidence
requested and we are satisfied
with it. Upon receipt of your documents, your membership will be cancelled prior to your next monthly direct debit being collected. We will
refund any fees you have paid up front,
as a lump sum membership for the period that has not yet passed once your
cancellation has taken effect.
14. We can cancel your membership if: you have seriously broken the club rules of the fitness suite or any terms of this contract; you do not pay any fee or charge within seven days of the date it was due, and we have contacted you to you and given you a further 14 days to pay (so the fee or charge is more than 21 days late); theft or criminal activity within the facility, misuse of the facility and service equipment, any endangerment to another person’s, physical or verbal abuse of staff or other members, any forms of harassment or discriminatory behavior that is deemed unlawful. Shaw Hill reserves the right to terminate your contract with immediate effect. No refunds will be given.
15. If you pay your membership fees upfront in one single lump sum, your membership will automatically end once you have completed this term, unless you choose to renew your membership.
MISCELLANEOUS TERMS
16. Members must be 16 years old to use the gym suite. Memberships are available for children aged between 2 and 15 years old (swim only)
17. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
18. There may be occasions where we have to close all, or part of, the gym or pool. In such circumstances, you will not be entitled to any partial or full refund. We will endeavour to advise you in advance where possible unless the issue is urgent or an emergency. Where possible we will try to ensure that any such closures are kept to a minimum.
19. We will not be liable for or responsible for any failure to perform any of our obligations under this agreement, which are caused by any event that is outside our reasonable control.
20. Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a medical practitioner first. Please be aware that our swimming pool is not under constant supervision, therefore please be advised that all children must be accompanied by an appropriate adult. If you have a medical condition that may affect your safety or wellbeing, we strongly advise you are accompanied whilst swimming. For safety reasons, you are responsible for correctly using all club facilities and reading club signs and agree to any members code of conduct which you will receive upon joining. We strongly advise that all members complete an induction to the gym, and you should ask for one if we do not offer you one. If you are not sure how to use any equipment, always ask a member of staff.
21. We can transfer all or any part of our rights or responsibilities under this contract to another organisation, but this will not affect your rights under the contract.